Privacy Policy

TipBet respects your privacy and is committed to protecting the personal information you provide when using TipBet.

This Privacy Policy explains how TipBet collects, uses, stores and protects personal information when you use our website, web app, subscription services and related services.

1. Information we collect

Depending on how you use TipBet, we may collect information including:

your name;
email address;
account and sign-in information;
subscription type and subscription status;
billing and transaction information;
information required to manage your TipBet account;
communications or enquiries you send to us;
technical information such as device type, browser type, operating system, IP address and basic website or app usage information; and
information collected through cookies or similar technologies where applicable.

We only collect information that is reasonably necessary to provide, operate, secure and improve TipBet.

2. Payment information

Payments for TipBet subscriptions and passes are processed using third-party payment providers, including Stripe and supported payment methods such as Apple Pay.

TipBet does not need to store your complete credit or debit card number.

Payment providers may collect and process payment information in accordance with their own privacy policies, security requirements and legal obligations.

TipBet may receive limited payment information such as the status of a payment, subscription, transaction reference, payment method type or the last digits of a payment card where required for account administration.

3. Apple, Google and email sign-in

TipBet may allow customers to create or access an account using Apple, Google or email.

If you choose a third-party sign-in service, we may receive limited account information from that provider, such as your name, email address or account identifier, depending on the permissions and privacy settings you have selected.

We do not receive your Apple or Google password.

4. How we use personal information

We may use personal information to:

create and manage your TipBet account;
provide access to TipBet tips and member features;
process and administer subscriptions and payments;
confirm purchases and subscription status;
provide customer support;
respond to enquiries;
maintain the security and reliability of TipBet;
diagnose technical problems;
prevent fraud, misuse or unauthorised access;
improve our website, web app and customer experience;
send important service or account communications;
comply with applicable Australian laws; and
protect the legitimate interests, rights and property of TipBet and its customers.

We will not sell your personal information to third parties.

5. Marketing communications

We may send customers information relating to TipBet where permitted by law.

Where a communication is promotional or marketing in nature, customers will be provided with an appropriate way to unsubscribe.

Important account, payment, security or service communications may still be sent where necessary to provide the TipBet service.

6. Bookmaker links

TipBet may provide links to third-party bookmakers or other external websites.

When you leave TipBet and visit a third-party website or application, that provider is responsible for its own privacy practices.

TipBet does not control how third-party websites collect or use information after you leave the TipBet service.

Customers should review the privacy policies of those providers if they require further information.

7. Cookies, analytics and technical information

TipBet may use cookies, local storage and similar technologies to help:

keep customers signed in;
remember account or service preferences;
maintain security;
understand how TipBet is being used;
diagnose errors; and
improve performance and reliability.

We may also use reputable technology and analytics providers to assist with operating and improving the service.

8. Disclosure of information

TipBet may disclose limited personal information to trusted service providers where reasonably necessary to operate the service.

These providers may include organisations assisting with:

payment processing;
account authentication;
website and application hosting;
cloud infrastructure;
email or customer communications;
analytics;
security and fraud prevention; and
technical support.

We may also disclose information where required or authorised by Australian law, a court order or another lawful governmental request.

Service providers are only given information reasonably necessary for the services they perform.

9. Overseas processing and storage

Some technology providers used by TipBet may operate infrastructure or process information outside Australia.

As a result, some personal information may be processed or stored in countries outside Australia, including through global cloud, payment, authentication or technology providers.

Where applicable, TipBet takes reasonable steps to use reputable providers and appropriately protect personal information in accordance with applicable Australian privacy requirements.

10. How we protect information

TipBet takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include secure communications, access controls, authentication systems and reputable payment and hosting providers.

No internet-based service can guarantee absolute security, but we take reasonable steps to protect information entrusted to us.

11. How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to operate TipBet, maintain appropriate business and transaction records, resolve disputes or comply with legal obligations.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and permitted by law.

12. Accessing or correcting your information

You may request access to personal information TipBet holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

Some account or billing information may also be available directly through your TipBet account.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances Australian law may permit us to refuse an access request. If that occurs, we will explain the reason where required.

13. Cancelling a TipBet subscription

Cancelling a TipBet subscription does not automatically require us to immediately delete all information associated with the account.

Certain information may need to be retained for legitimate business, accounting, security or legal purposes.

Information that is no longer required will be handled in accordance with this Privacy Policy.

14. Children

TipBet is intended for adults who are legally permitted to use the service.

TipBet is not intended to knowingly collect personal information from children for the purpose of providing its subscription service.

15. Privacy complaints

If you believe TipBet has not handled your personal information appropriately, please contact us through the Contact section of TipBet.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

Where Australian privacy law applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

16. Australian privacy law

Where applicable, TipBet handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under Australian law.

17. Changes to this Privacy Policy

TipBet may update this Privacy Policy from time to time to reflect changes to the service, technology, business operations or applicable law.

The current version will be published through TipBet.

Customers should refer to the current published version of this Privacy Policy.

18. Contact TipBet

For privacy questions, requests to access or correct personal information, or privacy complaints, please contact TipBet through the Contact section of the TipBet website or app.